Service Delivery Policy - Neeyafit

Policy Version: 2.1

Last Updated: 16 January 2026

Legal Entity Details

Business Name: Neeyafit

Service Provider: Nithya Shree Ananda (Individual Proprietor)

Principal Place of Business: Bangalore, Karnataka, India

Email: support@neeyafit.com

Website: neeyafit.com

Payment Gateway: Razorpay

Overview

ℹ️ IMPORTANT: This is a digital service. No physical products or materials will be shipped. Access is provided exclusively through digital channels.

Note on Shop Page: The "Shop" section on our website (neeyafit.com/shop) is for affiliate marketing purposes only. We do not sell, stock, or ship any physical products directly. All purchases are handled on third-party platforms.

This Service Delivery Policy explains how Neeyafit's online fitness coaching services are delivered to you. All services are provided digitally through our website, email, and LiveKit platform.

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and Indian consumer protection regulations for digital service delivery.

1. Digital Service Delivery

1.1 What We Deliver

Neeyafit delivers the following digital services:

Live Online Coaching Sessions: Real-time video sessions via LiveKit platform
AI Chatbot: Interactive company support chatbot through our website
Digital Workout Programs: Access to structured fitness plans
Email Communications: Receipts, confirmations, and updates
Account Access: Dashboard for tracking progress and managing subscription

1.2 Third-Party Service Providers

We use the following third-party service providers for service delivery:

Payment Gateway: Razorpay (payment processing, data handling per their terms)
Video Platform: LiveKit (session hosting, video data processing)
Email Service: ZeptoMail (email delivery and notifications)
Database: Supabase (secure data storage)

2. Service Access Timeline

2.1 Typical Access Timeline

Upon successful payment processing through Razorpay, you typically receive access to:

Account Dashboard: Instant login access with your registered email
AI Chatbot: Available immediately on website at neeyafit.com
Email Confirmation: Payment confirmation sent within 5 minutes
Receipt/Invoice: GST-compliant invoice delivered via email within 15 minutes

2.2 Scheduled Services

For live coaching sessions:

Trial Workshop: Access provided at scheduled session time
Commitment Plans: Session schedule shared via email within 24 hours
Session Links: Sent via email/dashboard before each live session

3. Delivery Method

3.1 Online Platform Access

All services are delivered through:

Website: neeyafit.com
Email: Registered email address
LiveKit Platform: For live video sessions
User Dashboard: Accessible after login

3.2 Technical Requirements

To access our services, you need:

Stable internet connection
Compatible device (computer, tablet, or smartphone)
Updated web browser
Webcam and microphone for live sessions
Valid email address for communications

4. Service Availability

4.1 Geographic Availability

Our services are available:

Globally: Accessible from anywhere with internet
Time Zones: Live sessions scheduled in IST (Indian Standard Time)

5. Pricing & No Delivery Charges

Since we provide digital services only, there are NO shipping charges, delivery fees, courier costs, or handling charges.

The price displayed is the final price you pay, inclusive of GST as per Indian tax regulations.

6. Grievance Redressal

Grievance Officer: Nithya Shree Ananda

Contact: support@neeyafit.com

Address: Bangalore, Karnataka, India